Frequently Asked Q's
At Ofira Jewels, we want your shopping experience to be as seamless and enjoyable as possible. Below you’ll find answers to our most commonly asked questions. If you need further assistance, please reach out to us at info@ofirajewels.com and our team will be happy to help.
Ordering & Payment
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, MasterCard, and American Express. We also offer secure checkout options through PayPal.
Is my payment information secure?
Yes. All transactions are encrypted and processed through PCI-compliant systems. Your payment details are never stored on our servers.
Can I modify or cancel an order once it’s placed?
Because our pieces are crafted with care, orders are processed quickly. Please contact us as soon as possible if you need to make a change, we’ll do our best to accommodate before your order ships.
Shipping & Delivery
Do you ship internationally?
Yes, we ship worldwide. International orders may be subject to duties or import taxes, which are the responsibility of the recipient.
How long will shipping take?
In-stock pieces are typically shipped within 2 business days. Domestic delivery is usually overnight, while international orders may take longer depending on customs.
How can I track my order?
Once your order is dispatched, you’ll receive an email with a tracking number and link to monitor your shipment in real time.
Returns & Exchanges
What is your return policy?
Each Ofira Jewels piece is made with exceptional care. Because of the nature of fine jewelry, all sales are final. If your piece arrives damaged or incorrect, please contact us within 48 hours of delivery so we can resolve the issue promptly.
Do you offer resizing or repairs?
Select pieces may be eligible for resizing or repair. Please email us with your request, and our team will confirm options and costs.
Jewelry Care & Materials
What materials do you use?
Our jewelry is crafted in 18k gold and set with the highest quality natural diamonds and precious stones. Each stone is carefully selected for brilliance and authenticity.
How should I care for my jewelry?
We recommend avoiding exposure to lotions, perfumes, and harsh chemicals. To clean, gently wipe with a soft cloth. Store pieces separately to prevent scratching.
Do you provide certification for diamonds?
Yes. Many of our diamond pieces come with GIA or other recognized certifications. Please inquire at the time of purchase for details.
Gifting & Packaging
Do you offer gift wrapping?
Yes. Every order is presented in signature Ofira Jewels packaging. Complimentary gift wrapping and personalized notes are available upon request.
Customer Support
Do I need an account to order?
No, you may check out as a guest. However, creating an account allows you to track orders, save favorites, and enjoy a faster checkout experience.
What if I have a question not listed here?
Please reach out to our customer service team at info@ofirajewels.com. We aim to respond within 1–2 business days.